Shipping policy

 

Effective Date: 19/06/2024

Welcome to Liquid Luxe Aesthetics. This Shipping Policy outlines the shipping process, conditions, and timeframes for orders placed on our website. We aim to make our shipping process straightforward and transparent. Please read this policy carefully to understand how we handle shipping.

1. Ordering Process

  1. Placing an Order: To place an order, browse our selection of hand and body care cosmetics and accessories, add the desired items to your cart, and proceed to checkout. You will need to provide accurate shipping information during the checkout process.
  2. Order Confirmation: Once you place your order, you will receive an order confirmation email at the email address you provided during checkout. This email will contain your order details and an order number.

2. Shipping Fees and Costs

  1. Shipping Fees: Shipping fees vary based on the shipping method selected, the destination of the shipment, and the total weight of the order. Shipping fees will be calculated and displayed during the checkout process.
  2. Free Shipping: We may offer free shipping promotions from time to time. Please check our website for current promotions and eligibility requirements.

3. Shipping Methods and Timeframes

  1. Standard Shipping: Orders typically arrive within 5-7 business days after dispatch. Delivery times may vary depending on your location.
  2. Express Shipping: Express shipping options are available for faster delivery. Orders typically arrive within 2-3 business days after dispatch. Additional fees apply for express shipping.
  3. Order Processing Time: Orders are processed and dispatched within 1-2 business days after the order is placed. Orders placed on weekends or holidays will be processed on the next business day.

4. Shipping Conditions

  1. Delivery Locations: We currently ship in South Africa. If you are located outside of these areas, please contact us at liquidluxenails@gmail.com to inquire about potential shipping options.
  2. Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  3. Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

5. Specific Product Requirements

  1. Fragile Items: Some of our products may be fragile and require special handling. We take extra care to package these items securely to prevent damage during shipping.
  2. Hazardous Materials: Certain products may be classified as hazardous materials and subject to special shipping regulations. We comply with all applicable shipping regulations to ensure the safe delivery of these products.

6. International Shipping

  1. Customs and Duties: International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient. Please check with your local customs office for more information.
  2. Delivery Times: International delivery times vary based on the destination and shipping method selected. Please allow extra time for international deliveries.

7. Customer Support

For any questions or concerns regarding your order or our shipping policy, please contact our customer support team:

Liquid Luxe
Onverwacht, Lephalale
Email: sales@liquidluxeaesthetics.com

We are committed to providing you with the best possible service and are here to assist you with any issues related to your order.

Thank you for shopping with Liquid Luxe Aesthetics. We appreciate your business and strive to ensure that your order arrives safely and promptly.